Privacy Policy

How we collect, use, and protect your personal information

Legal Compliance

Banguyolo Services is committed to protecting your privacy and personal information. This Privacy Policy complies with the Protection of Personal Information Act (POPIA) Act 4 of 2013 and the Electronic Communications and Transactions Act (ECTA) Act 25 of 2002 of South Africa.

Information We Collect

When you create an account, place an order, or interact with our website, we collect the following personal information:

Account Information
  • Email address
  • Password (encrypted)
  • Phone number
  • Shipping address
  • City and postal code
Order Information
  • Order history
  • Payment information (processed securely by PayFast)
  • Shipping details
  • Product preferences

How We Use Your Information

We use your personal information for the following purposes:

Order Processing

To process and fulfill your orders, including shipping and delivery.

Account Management

To manage your account, process registrations, and provide customer support.

Communication

To send order confirmations, shipping updates, and respond to your inquiries.

Security

To protect against fraud, unauthorized access, and ensure account security.

Legal Compliance

To comply with legal obligations, including tax and accounting requirements.

Service Improvement

To analyze website usage and improve our services and user experience.

Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

  • Encryption: All passwords are hashed using industry-standard algorithms (PHP password_hash)
  • Secure Connections: Our website uses HTTPS/SSL encryption for all data transmission
  • Access Controls: Personal information is only accessible to authorized personnel
  • Regular Updates: We keep our systems and security measures up to date
  • Payment Security: Payment processing is handled by PayFast, a PCI-DSS compliant payment gateway

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

With trusted service providers who assist in operating our website, processing payments (PayFast), or delivering orders. These providers are contractually obligated to protect your information.

Legal Requirements

When required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our customers.

Your Rights Under POPIA

Under the Protection of Personal Information Act (POPIA), you have the following rights:

  • Right to Access: Request a copy of the personal information we hold about you
  • Right to Correction: Request correction of inaccurate or incomplete information
  • Right to Deletion: Request deletion of your personal information (subject to legal requirements)
  • Right to Object: Object to processing of your personal information
  • Right to Restrict: Request restriction of processing in certain circumstances
  • Right to Data Portability: Request transfer of your data to another service provider

To exercise any of these rights, please contact us at info@banguyolo.co.za.

Cookies and Tracking

Our website uses session cookies to maintain your shopping cart and login status. These cookies are essential for the website to function properly and are deleted when you close your browser.

We do not use third-party tracking cookies or analytics services that collect personal information without your consent.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law:

  • Account Information: Retained while your account is active and for 7 years after account closure (for tax and legal compliance)
  • Order Information: Retained for 7 years (as required by South African tax law)
  • Marketing Communications: Retained until you unsubscribe or request deletion
ECTA Compliance

In compliance with the Electronic Communications and Transactions Act (ECTA) Act 25 of 2002, we provide the following information:

Full Name: Banguyolo Services

Email: info@banguyolo.co.za

Website: https://www.banguyolo.co.za

Country: South Africa

All electronic transactions are processed securely through PayFast, a registered payment service provider in South Africa. Transaction records are maintained in accordance with ECTA requirements.