Legal Disclosure

ECTA Compliance - Business Information & Dispute Resolution

ECTA Compliance Notice: This page provides the information disclosure required by the Electronic Communications and Transactions Act (ECTA) Act 25 of 2002. All online transactions are subject to these terms.

Business Information

Business Name

Banguyolo Services

Business Type

Retail E-Commerce Store

Physical Address

South Africa
(For full address details, please contact us directly)

Contact Details

Email:
info@banguyolo.co.za

Response Time:
Business hours: Monday-Friday 09:00-17:00 SAST

Business Hours

Monday - Friday: 09:00 - 17:00 SAST
South African Standard Time (UTC+2)

Electronic Transactions

Online Purchase Terms

All online transactions are subject to our Terms of Service
Offers are valid only for online purchases
Prices displayed in South African Rand (ZAR)
All prices include applicable VAT

Transaction Confirmation

All transactions are confirmed via email to the address provided during checkout. Confirmation includes order details, delivery address, and payment confirmation.

Data Protection

Your personal information is protected in accordance with the Privacy Policy and POPIA regulations.

Returns & Refunds

All returns and refunds are governed by our Returns Policy.

Dispute Resolution & Customer Complaints

First - Contact Us Directly

If you have a complaint or dispute regarding your purchase or service:

Email us at info@banguyolo.co.za
Include order number and detailed description of issue
We will respond within 5 business days
We aim to resolve disputes amicably

Our Commitment: We value your feedback and will work to resolve any issues promptly and fairly.

Escalation - Independent Dispute Resolution

If you're unsatisfied with our resolution, you can refer your dispute to:

Consumer Goods and Services Ombud (CGSO)

Email: info@cgso.org.za
Phone: 0861 000 888 or +27 21 556 6543
Website: www.cgso.org.za
Address: 107-109 Buitengracht Street, Cape Town, 8001

The CGSO is an independent dispute resolution body approved by the South African Government. Service is free to consumers.

Notice to Consumers

Your Consumer Rights: You have the right to lodge a complaint with the Consumer Goods and Services Ombud (CGSO) at no cost if you believe your rights have been violated or if you are dissatisfied with our handling of a complaint. The CGSO acts as an impartial arbiter and can make binding recommendations to resolve disputes.

Regulatory Compliance

ECTA Compliance

Electronic Communications and Transactions Act (Act 25 of 2002)

✓ Business identification displayed
✓ Contact details clearly published
✓ Terms of service available
✓ Order confirmation via email
✓ Consumer protection measures in place

POPIA Compliance

Protection of Personal Information Act (Act 4 of 2013)

✓ Privacy policy published
✓ Data protection measures implemented
✓ Customer rights documented
✓ Data retention policies established
✓ Breach notification procedures in place

Important Links

Privacy Policy
How we collect and protect your personal information
Returns Policy
Your rights regarding returns and refunds
Contact Us
Get in touch with our customer support team
CGSO (External Link)
Consumer Goods and Services Ombud

Your Acknowledgment

By using Banguyolo Services website and making online purchases, you acknowledge that you:

Have read and understood this legal disclosure
Accept the terms and conditions of online transactions
Understand your consumer rights under South African law
Are aware of dispute resolution procedures available to you
Agree to comply with applicable laws and regulations

Last Updated: January 9, 2026
This disclosure is subject to periodic review and updates